Terms of service

These Terms & Conditions govern your use of the Hamper Junction website and any order placed with us. By browsing this site or placing an order, you agree to these terms.

About Hamper Junction

Hamper Junction is a Sydney‑based business specialising in curated gift hampers for personal, corporate, and bulk gifting. These terms apply to all visitors, customers, and corporate clients.

How Orders Work

Our website currently showcases our hamper range for browsing. Orders are placed by contacting us directly with your preferred hampers, customisation requests, and delivery details. An order is confirmed once we issue an invoice, and preparation begins immediately after confirmation. As outlined in our Return Policy, orders cannot be cancelled or amended once an invoice has been generated.

Online ordering with direct checkout will be introduced in the future. These terms will be updated at that time to reflect any changes to the ordering process.

Payment

Full payment is required as outlined on your invoice before your order is dispatched. We accept the payment methods specified at the time of invoicing. Prices are listed in Australian dollars (AUD) and may be updated from time to time without prior notice; the price confirmed on your invoice at the time of order will be honoured.

Product Availability & Substitutions

While we take care to ensure accuracy across our website, product availability may change. If an item in your hamper becomes unavailable, we may substitute it with a similar item of equal or greater value to maintain the quality and presentation of your hamper.

Hamper Contents & Allergens

Some hampers may contain or come into contact with common allergens, including but not limited to nuts, dairy, gluten, and alcohol. It is the customer's responsibility to check hamper contents and inform us of any known allergies or dietary requirements before ordering. Hamper Junction is not liable for any allergic reaction or adverse response arising from the consumption or use of hamper contents.

Alcohol

Where a hamper includes alcohol, it may only be purchased for and delivered to a person aged 18 years or over. Proof of age (ID) may be requested upon delivery, and delivery may be refused if this cannot be provided.

Delivery

Hampers are delivered via Australia Post in line with the timeframes set out on our Shipping & Delivery page. While we take care in dispatching orders promptly, we are not responsible for delays caused by Australia Post or other circumstances outside our reasonable control, including but not limited to weather events, public holidays, and peak‑season volume.

Returns & Refunds

Our approach to returns, refunds, and exchanges is set out in full in our Return Policy. In summary, we do not accept returns for change of mind; returns are only accepted where an item is faulty, damaged, or incorrect, subject to the conditions in that policy.

Intellectual Property

All content on this website, including but not limited to text, images, hamper designs, branding, and logos, is the property of Hamper Junction and may not be copied, reproduced, or used without our prior written consent.

Limitation of Liability

To the extent permitted by law, Hamper Junction is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products, including delivery delays, missed occasions, or third‑party courier issues. Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Changes to These Terms

We may update these terms from time to time, particularly as our website and ordering process evolve. The version published on our website at the time of your order will apply.

Governing Law

These terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of its courts.

Contact Us

If you have any questions about these terms, please contact us at admin@hamperjunction.com.au.