Refund policy

Hamper Junction Return Policy

At Hamper Junction, we take great care in curating and preparing every hamper by hand. Because our hampers are perishable, custom‑curated, and prepared to order, we do not accept returns for change of mind. Returns are only accepted where an item is faulty, damaged, or incorrect. We aim to handle every return enquiry fairly and transparently.

Order Cancellation

Once an order is placed and the invoice has been generated, it cannot be cancelled or amended. This is because preparation begins immediately after your order is confirmed.

Change of Mind

We do not offer refunds or exchanges for change of mind, including where an item is no longer wanted, was ordered in error, or does not meet personal expectations around taste or presentation.

Faulty, Damaged, or Incorrect Items

If your hamper arrives faulty, damaged, or different from what you ordered, we want to make it right. To request a return, the following conditions apply:

  • You must contact us within 48 hours of receiving your order.
  • A clear, unedited video of the packaging and the product, taken as it is unboxed, must be provided. This helps our team verify the issue and assess your request.
  • The item and its packaging should be kept in the condition it was received until your request has been reviewed.

Approval Process

Once your return request and video are received:

  1. Our team will review the footage and assess the issue.
  2. You'll be notified of the outcome, including reasons if your request isn't approved.
  3. If approved, we'll arrange a refund, replacement, or exchange, as appropriate.

Refunds

Where a refund is approved:

  • It will be issued to your original payment method.
  • Processing times vary depending on your bank or payment provider.

If you haven't received your refund after the standard processing period, please check with your bank first. If the issue persists, contact us at admin@hamperjunction.com.au.

Exchanges

We only replace items that are confirmed faulty or damaged, for the same item where possible. To request an exchange, email admin@hamperjunction.com.au with your order details and the video evidence described above, within 48 hours of receiving your order.

Non‑Refundable Items

  • Sale or clearance items are not eligible for return or refund.
  • Custom hampers made to your specific requirements are not eligible for return unless faulty, damaged, or incorrect.

Return Shipping

  • Where a return is approved due to our error (faulty, damaged, or incorrect item), we will cover return shipping.
  • Where a return relates to a claim that isn't confirmed as our error, the customer is responsible for return shipping, and shipping fees are non‑refundable.

Return Address

Hamper Junction, Sydney, Australia. Full return address will be provided once your return request is approved.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Where goods have a major fault, you may be entitled to a replacement or refund, and for a minor fault, we may choose to repair, replace, or refund at our discretion.